Returns & Refunds
Return and Refund Policy
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
For the purposes of this Return and Refund Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to NSIXTY Trading Company Ltd., 75 King Street, Fort Smith, NT X0E0P0.
Website refers to NSIXTY Trading Company Ltd., accessible from https://www.nsixty.ca
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
You are entitled to cancel Your Order within 1 business day without giving any reason for doing so.
In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods are in the original packaging
The Goods were not used or damaged
You have the receipt or proof of purchase
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
If you change your mind about a purchase and return an item in original condition with unopened packaging, within the return window, re-stocking fees may be waived.
If you change your mind about a purchase and return an item in good condition with opened and intact packaging, within the return window, a re-stocking fee of 20% will apply.
If you change your mind about a purchase and attempt to return an item in poor condition or with damaged packaging, within the return window, the return may be denied or a re-stocking fee of 50% may apply.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
75 King Street Fort Smith NT X0E0P0
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
If the Goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, we will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]